Call Routing Degraded

Incident Report for Trackdrive

Resolved

Normal service is restored.

Posted Feb 27, 2019 - 14:50 EST

Update

Plivo has implemented a fix.

Normal service has been restored.

We are continuing to monitor the situation.

Posted Feb 27, 2019 - 14:23 EST

Update

Plivo has updated their status page regarding this issue:

https://status.plivo.com/incidents/138plw96v07d

Posted Feb 27, 2019 - 13:17 EST

Monitoring

Outbound calls from plivo are currently experiencing elevated failure rate.

We are in contact with plivo.com about this issue.

Plivo's voice team is currently working on the issue and says normal service should be restored shortly.

We are monitoring the situation.

Posted Feb 27, 2019 - 12:47 EST

This incident affected: Trackdrive Call Routing, trackdrive.com Incoming Calls - DID, plivo.com Incoming Calls - DID, plivo.com Incoming Calls - SIP, and plivo.com Outgoing Calls.