Account Portal Outage

Incident Report for Trackdrive

Resolved

The account portal is now back to normal. Normal service is restored.

The outage was caused by a bad deploy pushed to our account portal servers. We will implement additional checks to prevent this in the future.

Our call handling servers were not affected by this incident, so your calls during the last 10 minutes were routed fine.

Posted Apr 25, 2018 - 13:13 EDT

Monitoring

The account portal is now back online. We are monitoring for further issues.

Posted Apr 25, 2018 - 13:08 EDT

Identified

The account portal is down. We are switching to failover. We will be back in a few seconds.

Posted Apr 25, 2018 - 12:57 EDT

This incident affected: Trackdrive Website & Account Interface, Trackdrive Call Reporting, and Trackdrive REST APIs.